Widerrufsrecht

Returns & Refunds

At Art Nrshinga, we want you to feel confident when choosing an original painting for your home. We understand that purchasing artwork online is a personal decision, and we want the experience to be straightforward and reassuring.

If your new artwork is not quite right for your space, we are here to help.

1. Our 14-Day Returns Policy

For eligible artwork purchased online, you have the right to cancel your purchase within 14 days of receiving your artwork, without giving a reason.

To arrange a return, please notify us at info@artnrshinga.com within this period.

Once you have notified us of your decision to cancel, you have a further 14 days to return the artwork.

2. Returning Your Artwork

We ask that all artwork is handled carefully and securely packaged for its return journey.

Where possible, please retain the original packaging, as this is usually the safest way to protect the painting during transportation. If the original packaging is unavailable, suitable protective packaging may be used.

Please contact us before booking a courier or arranging a return collection so we can provide you with the return address.

For change-of-mind returns, customers are responsible for arranging and paying the direct cost of return delivery.

We recommend using a reputable, tracked and adequately insured courier service.

As original paintings can be large or valuable, return delivery costs vary according to the artwork’s dimensions and collection location. Where an artwork cannot normally be returned by post, an estimated return delivery cost will be provided before purchase.

You are entitled to inspect the artwork as you would in a gallery. However, a deduction may be made from the refund if its value has been diminished by handling beyond what is necessary to establish its nature, characteristics and condition.

3. Refunds

We aim to process refunds within 3–5 working days of receiving the returned artwork at our studio, or earlier where required by law.

In all cases, refunds will be issued within the applicable statutory deadline, generally 14 days after we receive the artwork back or receive evidence that it has been sent back, whichever is earlier.

All refunds will be issued to the original payment method unless otherwise agreed.

Once processed, the time taken for funds to appear in your account may vary depending on your bank or payment provider.

Where an original standard delivery charge was paid, this will also be refunded. Additional charges for premium or express delivery are not refundable beyond the standard delivery cost.

4. Artwork Damaged During Transit

Every painting is carefully inspected and securely packaged before dispatch.

In the unlikely event that your artwork is damaged during transit, please notify us immediately upon delivery and take clear photographs of the damage.

We ask that you:

  • Photograph the damage to the artwork.
  • Photograph any damage to the external packaging.
  • Retain the original packaging until we have discussed the next steps with you.
  • Email the photographs and your order details to info@artnrshinga.com.

We will review the photographs, discuss the available options with you and arrange any necessary return at our expense where required.

Your statutory consumer rights remain unaffected.

5. Bespoke Commissions

Original paintings created specifically to your personal requirements, including individually commissioned works made to your specifications, are generally excluded from the statutory 14-day change-of-mind cancellation right.

The agreed cancellation and payment terms for bespoke commissions will be communicated before the commission is confirmed.

Your statutory consumer rights remain unaffected.

6. International Returns

If you are purchasing from outside the United Kingdom, please contact us before returning an artwork.

We can provide guidance on international return arrangements and applicable customs documentation.

Any mandatory consumer rights under the laws applicable to your purchase remain unaffected.

7. Return Address & Contact Details

Art Nrshinga Ltd

Studio 8, SPACE Studios

722 Great Cambridge Road

Enfield, EN1 3WX

United Kingdom

Email: info@artnrshinga.com

Telephone: +44 (0)7970 531675

Please contact us before arranging a return collection or delivery to the studio.

Studio visits and personal deliveries are by prior arrangement.

8. Cancellation Form (Optional)

You may use the following form to notify us of your decision to cancel an eligible purchase. You do not have to use this form; an email or another clear statement is sufficient. 

All return requests must be submitted via email. 

To: Art Nrshinga Ltd, Studio 8, SPACE Studios, 722 Great Cambridge Road, Enfield EN1 3WX

Email: info@artnrshinga.com

I hereby give notice that I cancel my contract for the purchase of the following artwork:

  • Artwork title:
  • Order number:
  • Ordered on:
  • Received on:
  • Customer name:
  • Customer address:
  • Date:
  • Signature (only if submitted on paper)

Nothing in this policy limits or excludes your statutory consumer rights.